Refund and Cancellation Policy

What this covers

This policy covers purchases made directly from Findvice: the Plus monthly subscription and the one-time Analysis Pack. It does not cover purchases you make from retailers through Findvice links. Those are governed by the retailer's own refund policy, and Findvice cannot refund them.

Cancelling a subscription

You can cancel Plus at any time from your Account. Cancelling stops the next renewal. You keep access until the end of the period you already paid for. We do not charge a cancellation fee.

Refunds

• First Plus payment: if you ask within 7 days of your first payment, we refund it in full.
• Analysis Pack: if you ask within 7 days and have not used any analysis from the pack, we refund it in full. Analyses already used are not refundable.
• Renewals: a renewal that has already been charged is not refunded unless the law requires it. We do not offer pro-rata refunds for part of a period.
• Mistakes and duplicate charges: we always refund a charge we made in error and any duplicate charge.

Refunds go back to the original payment method through our payment processor. Timing depends on your bank and is usually 5 to 10 business days.

Disputes

Please contact us before opening a dispute with your bank so we can fix the problem quickly. If a dispute is opened, we give the payment processor the records it asks for.

How to ask

Email [email protected] from your account email address and include the date of the charge. We answer within 5 business days.

Changes

We may change this policy. Changes apply to purchases made after the new version is posted, and the version shown when you buy stays linked to your receipt. Consumer-protection rights that apply to you by law are not limited by this policy.